Shipping Policy

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Free Standard Shipping:
At Framefly Tech, we are pleased to offer free standard shipping on all orders, with no minimum purchase required. Our goal is to deliver your order in a timely and efficient manner, ensuring you receive your products hassle-free.

Processing Time:

• Orders are typically processed within 1-2 business days.

• You will receive a confirmation email once your order has been shipped, along with a tracking number to monitor your shipment.

Delivery Time:

• Standard shipping takes approximately 3-5 business days from the date of shipment.

• Please note that delivery times may vary based on your location and during peak holiday periods.

 

Expedited Shipping:
For faster delivery, expedited shipping options are available at checkout for an additional fee. Estimated delivery times and costs will be provided during the checkout process.

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International Shipping:
Currently, we only ship within United States. We are actively working to expand our shipping options to include international destinations.

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Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. Use this number to track your package through the carrier’s website.

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Return Policy

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30-Day Return Policy:
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return it for a full refund or exchange within 30 days of receipt. The product must be in its original condition and packaging, including all accessories and paperwork.

Return Process:

• Contact Us: Reach out to our customer support team at support@frameflytech.com or (833) 287-0501 to initiate your return. Provide your order number and details of the product you wish to return.

• Receive Authorization: Our team will provide you with a return authorization number and instructions on how to proceed.

• Prepare Your Return: Repackage the item securely in its original packaging, including all manuals and accessories.

• Ship Your Return: Use a trackable shipping service to send the item back to us. Please retain your shipping receipt for proof of return. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

 

Refunds:

• Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days.

• You will receive a confirmation email once your refund has been issued. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card provider.

 

Exchanges:

• If you wish to exchange a product, please specify this when contacting our customer support team. We will assist you in arranging the exchange swiftly and efficiently.

 

Non-Returnable Items:
Certain items, such as gift cards, clearance items, and opened software, are not eligible for return or exchange. Please contact us if you have questions about specific products.