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FAQ

Welcome to FrameFly Tech FAQ
Have burning questions about cameras, lenses, or photography in general? Look no further! We've compiled a list of the most common questions we receive from our customers. If you can't find the answer you're looking for, feel free to get in touch with our team.

Need more information? Get in touch

  • What is Framefly Tech?
    Framefly Tech is a leading online retailer specializing in digital cameras, lenses, and photography accessories. Our mission is to provide photographers with high-quality products, excellent customer support, and a convenient online shopping experience.
  • Are all products sold by Framefly Tech genuine and original?
    Yes, every product available on Framefly Tech is 100% original and sourced directly from authorized distributors and manufacturers, ensuring authenticity and reliability.
  • What kind of products do you offer?
    We offer a wide range of digital cameras, including DSLR, mirrorless, and point-and-shoot models, alongside an extensive selection of lenses and photography accessories from top brands such as Canon, Nikon, Sony, and more.
  • Where can I find more details about a product?
    Detailed product specifications and features can be found on each product page. If you need further assistance, our customer support team is available to help with any inquiries.
  • Which payment methods do you accept?
    We accept major credit cards (Visa, MasterCard, American Express) and PayPal for fast and secure transactions.
  • How do I place an order with Framefly Tech?
    To place an order, simply browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
  • Is free shipping available on all orders?
    Yes, we provide free standard shipping on all orders, with no minimum purchase amount required.
  • How long does it take for my order to be delivered?
    Standard shipping usually takes 3-5 business days. For faster delivery, expedited shipping options are available at an additional cost.
  • Can I track my order?
    Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment on the carrier’s website.
  • Do you offer international shipping?
    Currently, we only ship within United States, but we are working to expand our international shipping options soon.
  • Do you have a money-back guarantee?
    Yes, our money-back guarantee ensures that if you're dissatisfied with your purchase for any reason, you can return it within the 30-day period for a full refund.
  • How do I initiate a return?
    To begin a return, please contact our customer support team with your order information. They will provide you with a return authorization number and guide you through the return process.
  • What is your return policy?
    We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it in its original condition and packaging within 30 days for a full refund. Please consult our return policy page for detailed instructions and conditions.
  • How can I contact Framefly Tech customer support?
    Our customer support team is available to assist you via email at support@frameflytech.com or by phone at (833) 287-0501. We are open Monday to Saturday, from 9:00 AM to 6:00 PM CDT, and closed on Sundays.
  • Do you provide resources or guides on using cameras and lenses?
    Yes, we offer a variety of tutorials, guides, and tips on our website to help you maximize your photography skills and make the most out of your equipment.
  • How does Framefly Tech ensure the security of my personal information?
    We use advanced SSL encryption to protect your personal and payment information, ensuring that all transactions are safe and secure.
  • What is your privacy policy?
    Our privacy policy details how we collect, use, and protect your personal information. You can read the full policy on our website to learn more.
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